Forgot a name?

If you forget someone’s name simply say " Sorry, what was your name again?" They may look annoyed, but once they tell you say "No, I meant your last name" Boom. First and last name.

Emotional vs. Logical!

Imagine you need to buy a pen to use for your client meetings! You see a lovely Mont Blanc in a jeweler’s window with the price tag of a small flat. It’s sleek and shiny and gorgeous and you dream about how smoothly the ink will flow along with the words and it will surely… Read More